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Aero Systems Indonesia

A Fast-Time-To-Value ITSM Systems and Intelligent Solutions

Elea Soft is a web-based system that provides full information about ITSM (Information technology service management), and optimize your helpdesk and support.

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Elea Soft

Product Overview

Elea Soft optimized your ITSM (Information technology service management) with a fast time to value and intelligent solutions. Create your SLA rules and take action automatically. Elea Soft offers to automate emails or actions at different stages of ticket resolution and escalates tickets to your manager in just a click. Use canned responses in live chat for instant answers.

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Key Benefit

Elea Soft Optimized Your ITSM With A Fast Time To Value And Intelligent Solutions

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Optimized for productivity
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SLAs, Automation, Templates, and Canned Responses
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Optimized for your team's productivity
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Modular

Product Features

Monitoring And Control ITSM

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End-to-end ITSM workflow automation with an intuitive UI

Manage Your Request And Ticket

Create different teams, Assigning tickets, Prioritize your tickets, Time response and solution your ticket

Multi-Channel

Customers can easily create tickets via email, web, IM, phone, event

Analyze Your Work

Set your own SLA rules, Helpdesk Dashboard, Customer rating and feedback

Self Service

Knowledge management, Ticket closing, Help Center and FAQ
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Our Client

We have had the opportunity to work with some great clients

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Boost your customer engagement now

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