Aero Systems Indonesia
A Fast-Time-To-Value ITSM Systems and Intelligent Solutions
Elea Soft is a web-based system that provides full information about ITSM (Information technology service management), and optimize your helpdesk and support.
Elea Soft
Product Overview
Elea Soft optimized your ITSM (Information technology service management) with a fast time to value and intelligent solutions. Create your SLA rules and take action automatically. Elea Soft offers to automate emails or actions at different stages of ticket resolution and escalates tickets to your manager in just a click. Use canned responses in live chat for instant answers.
Key Benefit
Elea Soft Optimized Your ITSM With A Fast Time To Value And Intelligent Solutions
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses
Optimized for your team's productivity
Modular
Product Features
Monitoring And Control ITSM
End-to-end ITSM workflow automation with an intuitive UI
Manage Your Request And Ticket
Create different teams, Assigning tickets, Prioritize your tickets, Time response and solution your ticketMulti-Channel
Customers can easily create tickets via email, web, IM, phone, eventAnalyze Your Work
Set your own SLA rules, Helpdesk Dashboard, Customer rating and feedbackSelf Service
Knowledge management, Ticket closing, Help Center and FAQ
Our Client
We have had the opportunity to work with some great clients
