The ASYST Management Infrastructure Service enables the company to free up vital resources and concentrate on their core business.We optimize the delivery and management of IT Services through Integrated IT Service standards and Frameworks to achieve a sustainable IT environment with roadmaps to improve maturity We continually inculcate Culture improvement processes in organizational delivery, thereby reducing TCO. Our experience as a service aggregator is complemented by our work in a multi-source environment.
Receive and record reports (Insident and Request)
Get information from reports.
Level 1 Support
Completed the defined incidents and requests (Structured).
Perform escalation with more in-depth information.
Monitoring infrastructure and applications.
Running a scheduled task.
Testing an application or service.
Dedicated phone numbers per customer.
Adjustment of greeting for customer.
Integration of tickets and recording.